10 Guidelines to Reference Checking
Monday, July 2nd, 2007Recent studies have found that almost 30% of job seekers exaggerate or falsify their education, past positions, and accomplishments. Â Of these 11% misrepresent why they left their former employer while 10% of applicants seriously misrepresent their background. Hiring the wrong employee can result in revenue loss, negligent hiring law suites, and even the loss of your business.
Conducting reference checks will help you verify the information applicants provide while giving you insight to their character, skills, and track record. Reference checks are time intensive, and at times can be difficult to obtain relevant information since many companies are reluctant to provide information beyond employment dates, job title, position description, and pay. Reference checks are subject to the same laws and regulations as applicant interviews; therefore, you should develop procedures for conducting reference checks.
 The following guidelines will help you create an effective reference check process:
-  Require applicants to complete a job application that gives consent to contact current and past employers, and to provide contact information for personal references. Job applications should clearly state that false or misleading statements and omissions are grounds for terminating the application process and employment.
-  Have applicants sign a background check waiver permitting you to ask former employers and personal references job related questions. Many states consider employer comments as “qualifiedly privileged” meaning that an employer cannot be held liable for information revealed unless he or she knowing and recklessly makes false statements. The waiver should include statements that the applicant will not sue you or a former employer based on information obtained and used to make your hiring decision.
- Prior to calling references, mail or fax a copy of the applicant’s waiver along with a letter introducing yourself.
- Develop a standard set of questions to ask each reference. Questions should be job related and specific to the position. Make sure you verify the information the applicant provided in the application. When speaking with former employers at a minimum verify employment dates, job title, position description, and pay. Ideally ask about the nature of the tasks performed, work ethics, sense of responsibility, ability to work with others, and most importantly whether they would hire the individual again.
- Document your conversations with each reference noting unsuccessful tries at gathering information to protect yourself from negligent hiring claims. Also note refusal to answer specific questions.
- If you have difficulty contacting a reference or obtaining requested information from a reference, ask the job applicant for more information or to clear the way for you with the references he or she gave.









